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The problem with the plugin Slider Revolution
Hello, Thank you for your feedback. They released a new hotfix for this issue. Please check your email and try it. Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if …
Comment by
jawtemplates
November 2015
permalink
icon arrow slide down is looking weird
Hello, unfortunately still not working. Anyway please try to go to appearance->menus and set the primary navigation (on the left side). Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. …
Comment by
jawtemplates
November 2015
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Mobile version on desktop browser
Hello, You're welcome :) If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (in My Account -> Downloads) SUPPORT TOOLS: GoodStore Sup…
Comment by
jawtemplates
November 2015
permalink
Support whit plugin
Hello, we see that you have set left: 359px; We changed it for you. Check it now. Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themefore…
Comment by
jawtemplates
November 2015
permalink
More columns on shop page
Hello, Thank you for lettings us know :) If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (in My Account -> Downloads) SUPPORT TOOLS: Go…
Comment by
jawtemplates
November 2015
permalink
Change size for "you may also like" products
Hello, you need to activate zoom magnifiear for mobiles. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (in My Account -> Downloads) S…
Comment by
jawtemplates
November 2015
permalink
Up and Down Arrows in Slider Direct to http://myurl.c%20...%20%20%, etc.
Hello, That'S really weird. Please send us your URL, FTP and WP login, we'll look on it. If you have some more issues please feel free to contact us. We'll glad to help you.
Comment by
jawtemplates
November 2015
permalink
The problem with the plugin Slider Revolution
Hello, Thank you for letting us know. We will contact them. Thank you for your patience. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (in …
Comment by
jawtemplates
November 2015
permalink
Importing Products and All Are Being Added To Bestsellers on Homepage After Upgrade
Hello, That probblem with revoComposer is weird. I see that you've probably re-save homepage after this bug appears.Can you load older database dump or can you send us your wp_posts and wp_postsmeta tables at jaw[at]jawtemplates.com ?
Comment by
jawtemplates
November 2015
permalink
Revo Composer doesnt show anymore since update
Hello, have you updated our plugins as well? Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (in My Account -> Downloads) SU…
Comment by
jawtemplates
November 2015
permalink
The problem with the plugin Slider Revolution
Hello, we contacted plugins developers and they said that they released a new version. Please check your email and install the latest version of rev slider. Thank you :) Please let us know if the loop is right :) If you have some more issues, ple…
Comment by
jawtemplates
November 2015
permalink
Category - List of items (slider) issue
Hello, You!re welcome.Unfortunately you have to try it one by one. If you have some more issues please feel free to contact us. We'll glad to help you.
Comment by
jawtemplates
November 2015
permalink
Adding product SKUs to Cart
Hello, You're welcome and many many thanks. We really appreciate it! :) If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (in My Account -…
Comment by
jawtemplates
November 2015
permalink
Adding product SKUs to Cart
Hello, Thank you for lettings us know. Unfortunately its a matter of woocommerce. You need to contact its developers. Or try to follow this - http://wordpress.stackexchange.com/questions/108549/woocommmerce-show-sku-in-cart-page If you have some …
Comment by
jawtemplates
November 2015
permalink
Mobile version on desktop browser
Hello, This is known problem of W3C Cache and WooCommerce. Please take a look at this link:https://wordpress.org/support/topic/media-queries-and-css-minify I've put this "refloresca/wp-content/plugins/woocommerce/assets/css/woocommerce-sm…
Comment by
jawtemplates
November 2015
permalink
Category - List of items (slider) issue
Hello, we see that you have lots of js errors. We deactivated all your 3rd party plugins and it works. Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate …
Comment by
jawtemplates
November 2015
permalink
Change size for "you may also like" products
Hello, the lightbox was turned on in theme options, so we turned it off and it works. Regarding to top - please check it now If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if yo…
Comment by
jawtemplates
November 2015
permalink
Category - List of items (slider) issue
Hello, Thank you. We also need your FTP login for investigation. Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (in My Account -…
Comment by
jawtemplates
November 2015
permalink
icon arrow slide down is looking weird
Hello, unfortunately we are not able to sign in into your WP with your provided credentials. Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on …
Comment by
jawtemplates
November 2015
permalink
Place Order Loading Taking Long Time to Process
Hello, seems right but unfortunately that issue is not coming from goodstore theme. You can check it when you activate default wordpress theme. Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help y…
Comment by
jawtemplates
November 2015
permalink
The problem with the plugin Slider Revolution
Hello, this is really weird. We are going to make a request to their rev slider plugin developers. Please be patient. We will let you know ASAP. Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help …
Comment by
jawtemplates
November 2015
permalink
Cant save Theme options
Hello, You're welcome :) If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (in My Account -> Downloads) SUPPORT TOOLS: GoodStore Sup…
Comment by
jawtemplates
November 2015
permalink
ess grid
Hello, this is not created via essential grid. Its via our revo composer. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (in My Account -…
Comment by
jawtemplates
November 2015
permalink
Translate WPML Problem
Hello, I see that you've probably forgot move it_IT.po and .mo files from it_IT folder into /language/ folder (one level upper) If you have some more issues please feel free to contact us. We'll glad to help you.
Comment by
jawtemplates
November 2015
permalink
Cant save Theme options
Hello, please we cannot fix theme options, because it works for us as we typed earlier. We suggest you to check your browsers. Thank you. Also check the result. If you have some more issues, please feel free to contact us. We'll be glad to …
Comment by
jawtemplates
November 2015
permalink
Category - List of items (slider) issue
Hello, Thank you for your feedback. Please send us your url, wp and ftp login. Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (…
Comment by
jawtemplates
November 2015
permalink
product zoom
Hello, we see that you have set prettyphoto to on. We turned it off. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (in My Account -> D…
Comment by
jawtemplates
November 2015
permalink
Place Order Loading Taking Long Time to Process
Hello, we have just tested it with a default wordpress theme (twenty fourteen) and the loading time was the same (both goodstore and default theme took around 10 - 15s). Seems that you will have to try to contact your hosting company to increase me…
Comment by
jawtemplates
November 2015
permalink
Cant save Theme options
Hello, Regarding theme options - have you tried another browser? Do you have turn the javascript on? Because it works for us. Regarding search - please deactivate all your plugins instead of goodstores as we typed earlier. Some of your 3rd party pl…
Comment by
jawtemplates
November 2015
permalink
Support whit plugin
Hello, we added custom css to display that badge (theme options->custom code->custom css). As you can see in our supoport web here http://support.jawtemplates.com/goodstore/web/?page_id=508 If you have some more issues, please feel free to …
Comment by
jawtemplates
November 2015
permalink
Cant save Theme options
Hello, that is really weird, we have just successfully saved it. Have you tried to refresh the theme options page? Also we deactivated all of your 3rd party plugins (instead of goodstores) and the search on fron end works. We suggest you to investi…
Comment by
jawtemplates
November 2015
permalink
image gallery/fashion collection
Hello, You're welcome :) If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (in My Account -> Downloads) SUPPORT TOOLS: GoodStore Sup…
Comment by
jawtemplates
November 2015
permalink
Shop Grid
Hello, its called isotope effect. If you do not want to use it, just check GRID option in appearance->theme options.Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy…
Comment by
jawtemplates
November 2015
permalink
The problem with the plugin Slider Revolution
Hello, we are really surry but this must be a misunderstanding. We thought that you want to hide the background because the slider is keep cycling. You mean to show a navigation there? If so, please follow this tutorial - http://www.themepunch.com/…
Comment by
jawtemplates
November 2015
permalink
Support whit plugin
Hello, Thank you for your reply. Please check it now. Thank you. http://decorlam.mx/tienda/herramientas/aplacadora-de-cantos-conturo-ka-65/ If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll…
Comment by
jawtemplates
November 2015
permalink
The problem with the plugin Slider Revolution
Hello, Thank you for your clarify :) We see that you have set background image there. You need to set transparent. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate o…
Comment by
jawtemplates
November 2015
permalink
Cant update Jaw Menu + Revo Composer not working
Hello, ok :) If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (in My Account -> Downloads) SUPPORT TOOLS: GoodStore Support Web | Suppor…
Comment by
jawtemplates
November 2015
permalink
Issue with My Account dropdown after Goodstore 2.3 update through Envato
Hello, I see that your custom code destroy the HTML.Now it's looks like: But it should looks like this: Please check it. If you have some more issues, please feel free to contact us.
Comment by
jawtemplates
November 2015
permalink
Importing Products and All Are Being Added To Bestsellers on Homepage After Upgrade
Hello, we are sorry for the misunderstanding but we created via shortcodes. Thank you for your feedback. Please be patient, we will look on it deeper :) Thank you. If you have some more issues, please feel free to contact us. We'll be glad…
Comment by
jawtemplates
November 2015
permalink
Support whit plugin
Hello, please what exactly do you want to show? Can you be more specific? Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (in My …
Comment by
jawtemplates
November 2015
permalink
Up-Sell no styling
Hello, You're welcome. Ok :) If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (in My Account -> Downloads) SUPPORT TOOLS: GoodStore…
Comment by
jawtemplates
November 2015
permalink
Import Products
Hello, please try this plugin - https://wordpress.org/plugins/woocommerce-csvimport/ If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (in My A…
Comment by
jawtemplates
November 2015
permalink
SSL and Goodstore
Hello, You're welcome. Ok. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (in My Account -> Downloads) SUPPORT TOOLS: GoodStore S…
Comment by
jawtemplates
November 2015
permalink
Up-Sell no styling
Hello, ok :) please go to../themes/goodstore/ and open file content-product.php Simply change number of variable$typeto e.g. this $type = 11; The values are 0, 1, 2, 10, 11, 20 represtent product box styles If you have some more issues, please fe…
Comment by
jawtemplates
November 2015
permalink
Mobile version on desktop browser
Hello, please try another cache, e.g. WP Super Cache If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (in My Account -> Downloads) SUPPOR…
Comment by
jawtemplates
November 2015
permalink
Translate WPML Problem
Hello, please be patient we are still investigating what the issue is. Thank you. We will let you know ASAP. Also we are not able to sign in into your FTP. Thank you. If you have some more issues, please feel free to contact us. We'll be gl…
Comment by
jawtemplates
November 2015
permalink
Up-Sell no styling
Hello, this change needs some customizations in the code. Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (in My Account -> Do…
Comment by
jawtemplates
November 2015
permalink
Carousel cut product images
Hello, Thank you. We see that you have simply added images there in custom text field. Please try to use jaw shortcodes - section and image. Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you.…
Comment by
jawtemplates
November 2015
permalink
The problem with the plugin Slider Revolution
Hello, Thank you for your feedback. Please can you send us direct URL to your issue? Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themefor…
Comment by
jawtemplates
November 2015
permalink
Cant update Jaw Menu + Revo Composer not working
Hello, Thank you for your reply. Please try to go to your ftp account and remove jaw-shortcodes, jaw-customposts folders from ../plugins/ and then copy the new ones from main_files folder (downloaded from themeforest). Thank you. If you have som…
Comment by
jawtemplates
November 2015
permalink
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