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jawtemplates
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Migrate content created with the builder from the theme is not working
Hello, Yes, data on the new web are (from some reason) without backslashees. Data of revoComposer are stored in serialized PHP object. If you use somewhere in text quotes " , so they are saved with backslash, like \".But in your import/exp…
Comment by
jawtemplates
August 2015
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Limited Offer - Installing the GoodStore theme and demo data to customers
Hello, please go to appearance->widgets->footer X If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme in My Account -> Downloads SUPPORT TOOLS: Go…
Comment by
jawtemplates
August 2015
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categories & collours
Hello, This will need some additional logic for getting color scheme. You can customize it by custom code. Please opren files: content.php, content-gallery.php, content-image.php, content-link.php, content-product.php, content-quote.php and content-…
Comment by
jawtemplates
August 2015
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Theme set u pissues
Hello, You're welcome. The number is an ID of that image from Media. You will probably do not uploaded it, because of your permissions at the beginning. So we have uploaded it for you and simply copy that images ID and insert it to that shortc…
Comment by
jawtemplates
August 2015
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Theme set u pissues
Hello, we see error after saving theme option, so we changed the permissions to 777 to css. Now it is working. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our the…
Comment by
jawtemplates
August 2015
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Addional Translations PO/MO
Hello, in your case you will have to use a plugin, e.g. WPML (strongly recommended), polylang etc... If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme in My A…
Comment by
jawtemplates
August 2015
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Migrate content created with the builder from the theme is not working
Hello, There is problem with quotes. From some reason they are not imported with backslashes.Please send also FTP of your dev site. We want to look at the data there. Thank you. If you have some more issues please feel free to contact us. We'll…
Comment by
jawtemplates
August 2015
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Theme set u pissues
Hello, we see that it works, resp your page is loaded after you changed the permission as we typed earlier. Unfortunately we are not able to sign in into your WP with your provided credentials. Thank you. Regarding that file that not exists - in t…
Comment by
jawtemplates
August 2015
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Image title in Gallery
Hello, Unfortunately this customization is not included in our standard support service. We can customizate it for $50. If you are from EU and you are a natural person, you will have to add VAT (21%). So it will cost you $60.5 via PayPal. If you …
Comment by
jawtemplates
August 2015
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Definitly, i can´t translate Jaw ecommerce widget from english...
Hello, unfortunately there are not pomo files. Please what strings do you want to translate? Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme in …
Comment by
jawtemplates
August 2015
permalink
Limited Offer - Installing the GoodStore theme and demo data to customers
Hello, unfortunately we are not able to sign in into your FTP with your provided credentials. Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme in…
Comment by
jawtemplates
August 2015
permalink
theme menu
Hello, we see that you have set wrong primary navigation in wp admin menu settings. We set it up for you. Thank you. Also follow this link - http://support.jawtemplates.com/goodstore/web/?p=151 If you have some more issues, please feel free to con…
Comment by
jawtemplates
August 2015
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Theme set u pissues
Hello, we see that you have set wrong permissions on the whole goodstore subfolders and files as you can see. Thats why the error is shown. It should be 755 atleast. For refund please contact envato. Thank you. If you have some more issues, pl…
Comment by
jawtemplates
August 2015
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Unable to add portfolio category to menu
Hello, Thank you for your feedback :) If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme in My Account -> Downloads SUPPORT TOOLS: Support Forum FOLLOW …
Comment by
jawtemplates
August 2015
permalink
twitter widget
Hello, unfortunately we are not able to sign in into your FTP with your provided credentials. Thank you. Also send us your WP login. Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We…
Comment by
jawtemplates
August 2015
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Demo data for goodstore
Hello mdell, you will have to contact your hosting company to increase that value from your server settings. Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you ra…
Comment by
jawtemplates
August 2015
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Demo data for goodstore
Hello barbara712, if you have duplicated pages, you can simply remove them If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme in My Account -> Downloads S…
Comment by
jawtemplates
August 2015
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Theme set u pissues
Hello, yes, but have you set it recursively? It means set all files? ../goodstore/css/* ? If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme in My Account ->…
Comment by
jawtemplates
August 2015
permalink
Limited Offer - Installing the GoodStore theme and demo data to customers
Hello tonyhard, some images are downloading from our dev site. Our dev site is down right now. When you edit that page, go to revo composer and edit that elements, you can easily change the url of that image. If you have some more issues, plea…
Comment by
jawtemplates
August 2015
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Limited Offer - Installing the GoodStore theme and demo data to customers
Hello aguila, Thank you for your feedback. We are going to look on it and try to solve it ASAP. Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme …
Comment by
jawtemplates
August 2015
permalink
Theme set u pissues
Hello, unfortunately we are not able to sign in into your FTP with your provided credentials. Thank you. Have you tried set the permission to 777 recursively? You will have to set permission 777 recursively to ../goodstore/css folder Thank you. …
Comment by
jawtemplates
August 2015
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Deleted W3TC Total Cache but now cant see product gallery on our homepage
Hello, Thank you for your feedback :) If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme in My Account -> Downloads SUPPORT TOOLS: GoodStore Support Web …
Comment by
jawtemplates
August 2015
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product.php and product_cat.php no upload
Hello, please follow this link - http://support.jawtemplates.com/discussion/1844/version-1-6-4-is-out-of-date-the-core-version-is-2-4-0#Item_8 If you have some more issues, please feel free to contact us. We'll be glad to help you. We'…
Comment by
jawtemplates
August 2015
permalink
Small Product Carousel
Hello, we are sorry for your inconvenience. We see that the prods are showing. Have you changed something? Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate…
Comment by
jawtemplates
August 2015
permalink
Migrate content created with the builder from the theme is not working
Hello, Some servers won't import revoComposer data to database (because they're probably too long). please can you send us your url, wp and ftp login? Also DB access. Thank you. If you have some more issues, please feel free to contac…
Comment by
jawtemplates
August 2015
permalink
Limited Offer - Installing the GoodStore theme and demo data to customers
Hello tonyhard, We have just set it up for you. Also you can find it in our how to web - http://support.jawtemplates.com/goodstore/web/?p=495 If you have some more issues, please feel free to contact us. We'll be glad to help you. We'l…
Comment by
jawtemplates
August 2015
permalink
Limited Offer - Installing the GoodStore theme and demo data to customers
Hello aguila, we are really sorry for your inconvenience. We are not able to offer support for 24/7 due to envato. Unfortunately we are not able to sign in into your DB even in FTP. We are not able to investigate what is going on there without that…
Comment by
jawtemplates
August 2015
permalink
Limited Offer - Installing the GoodStore theme and demo data to customers
Hello tonyhard, we are sorry for your inconvenience. We are not able to offer support for 24/7 due to envato. Unfortunately we are not able to sign in into your WP with your provided credentials. Thank you. If you have some more issues, please f…
Comment by
jawtemplates
August 2015
permalink
Fatal error: Call to undefined function get_header() in public_html/index.php on line
Hello, ok :) If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme in My Account -> Downloads SUPPORT TOOLS: GoodStore Support Web | Support Forum FOLLOW…
Comment by
jawtemplates
August 2015
permalink
Limited Offer - Installing the GoodStore theme and demo data to customers
Hello, unfortunately we are not able to sign in into your FTP with your provided credentials. Thank you. It shows that the host does not exists. Have you typed us right ftp url? Thank you. If you have some more issues, please feel free to conta…
Comment by
jawtemplates
August 2015
permalink
Small Product Carousel
Hello, we have sent you an email with a fix. Please check it out. Regarding socials - we have tried it with our credentials and it worked. Seems that you have something set in. In grapg there are Likes missing. Means that something in your configur…
Comment by
jawtemplates
August 2015
permalink
Small Product Carousel
Hello, Thank you for your feedback. Please can you send us a dircet URL to that prod list? Thank you. Regarding socials - please can you send us your FTP login as well? Thank you. If you have some more issues, please feel free to contact us. We…
Comment by
jawtemplates
August 2015
permalink
Limited Offer - Installing the GoodStore theme and demo data to customers
Hello, Thank you for your reply. Unfortunately that link does not work. Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme in My Account -> Down…
Comment by
jawtemplates
August 2015
permalink
Problem after last upgrade
Hello, Thank you. We will look on it. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme in My Account -> Downloads SUPPORT TOOLS: GoodStore Support Web …
Comment by
jawtemplates
August 2015
permalink
Limited Offer - Installing the GoodStore theme and demo data to customers
Hello elkhaiat, unfortunately the error shows again. Please we need your login for phpmyadmin (login to your DB). Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if y…
Comment by
jawtemplates
August 2015
permalink
Fatal error: Call to undefined function get_header() in public_html/index.php on line
Hello, unfortunately we could not do anything without right credentials. So we finally signed in and we see that you copied whole theme to wp root dir. See screenshot below. If you have some more issues, please feel free to contact us. We…
Comment by
jawtemplates
August 2015
permalink
problem with single product
Hello, by default it is not possible. You will have to make some customizations. Please go to ..\goodstore\templates\header\ and open file top-bar-1.php. You can add here whatever you want :) If you have some more issues, please feel free to cont…
Comment by
jawtemplates
August 2015
permalink
Translation problems
Hello, You're welcome :) Please follow this link - http://support.jawtemplates.com/goodstore/web/?p=706 If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme…
Comment by
jawtemplates
August 2015
permalink
STORE SET UP/INSTALLATION
Hello, You're welcome. Please follow this link - http://support.jawtemplates.com/goodstore/web/?p=626 If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme i…
Comment by
jawtemplates
August 2015
permalink
Unable to add portfolio category to menu
Hello, have you tried click on categories label? Please send us your wp login. Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme in My Account -&g…
Comment by
jawtemplates
August 2015
permalink
Remove SALE
Hello, you can deactivate that plugin :) If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme in My Account -> Downloads SUPPORT TOOLS: GoodStore Support W…
Comment by
jawtemplates
August 2015
permalink
Your theme (GoodStore) contains outdated copies of some WooCommerce template files. These files may
Hello, Thank you for your feedback :) If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme in My Account -> Downloads SUPPORT TOOLS: GoodStore Support Web …
Comment by
jawtemplates
August 2015
permalink
Incompatibity with wordpress-2.4.0 and woocommerce 2.4
Hello, You're welcome :) If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme in My Account -> Downloads SUPPORT TOOLS: GoodStore Support Web | Suppor…
Comment by
jawtemplates
August 2015
permalink
revocomposer problem
Hello, please go to..\goodstore\templates\simple-shortcodes\ and open woo_carousel.php (depends what type of carousel you are using) on line 76 you should see inerval: 5000. So you should add there slide: "prev" Just like this …
Comment by
jawtemplates
August 2015
permalink
Problem after last upgrade
Hello, unfortunately we do not see it. Please send it to jaw[at]jawtemplates.com. Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme in My Account …
Comment by
jawtemplates
August 2015
permalink
Limited Offer - Installing the GoodStore theme and demo data to customers
Hello tonyhard, we see that you have not uploaded our demo files for revolution slider :) We have just imported it for you. Also we recommend you to follow this url - http://support.jawtemplates.com/goodstore/web/?page_id=743 If you have some mor…
Comment by
jawtemplates
August 2015
permalink
Limited Offer - Installing the GoodStore theme and demo data to customers
Hello aguila, unfortunately we are not able to sign in into your FTP with your provided credentials. Thank you. We need it for investigating what is going on there. Thank you. If you have some more issues, please feel free to contact us. We'…
Comment by
jawtemplates
August 2015
permalink
Incompatibity with wordpress-2.4.0 and woocommerce 2.4
Hello, sumitmenaria We've repaired the bug with Woo Carousel.It'll be also in next update. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme in My Ac…
Comment by
jawtemplates
August 2015
permalink
Problem after last upgrade
Hello, can you send us login to your facebook developers? Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme in My Account -> Downloads SUPPOR…
Comment by
jawtemplates
August 2015
permalink
Twitter Tweets User not changing in Sidebar Menu (remains on jawtemplates account updates)
Hello, You're welcome :) You too :) If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme in My Account -> Downloads SUPPORT TOOLS: GoodStore Support W…
Comment by
jawtemplates
August 2015
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