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Some problem with Revo Composer
Hello, please send us your credentials (URL, WP and FTP login) and we will look on it for you. Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme o…
Comment by
jawtemplates
October 2015
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Site conflict when installing or trying to activate JaW Shortcodes plugin
Hello, unfortunately we are not able to sign in into your FTP with your provided credentials. Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on…
Comment by
jawtemplates
October 2015
permalink
Reevo breaking ssl
Hello, Thank you for letting us know. So the problem solved? :) If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (in My Account -> Download…
Comment by
jawtemplates
October 2015
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Make single post blogs responsive
Hello, we are sorry for your inconvenience but this is really weird. Can you send us your wp and ftp login? Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rat…
Comment by
jawtemplates
October 2015
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Search Result Page Row Issue
Hello, please add this to custom css (appearance->theme options->custom code->custom css) .jaw-tabs.jaw-search-content .elements_iso{width: 107%!important} If you have some more issues, please feel free to contact us. We'll be glad …
Comment by
jawtemplates
October 2015
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Place Accordian Element on HomePage ?
Hello, Thank you for your feedback. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (in My Account -> Downloads) SUPPORT TOOLS: GoodSto…
Comment by
jawtemplates
October 2015
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Limited Offer - Installing the GoodStore theme and demo data to customers
Hello snapjewellery, unfortunately we are not allowed to help you because you got refund. Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on The…
Comment by
jawtemplates
October 2015
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Populate the Prod Category Image (from Revo Composer) for HomePage Style "HomePage 1 Variation 2' ?
Hello, thank you for your feedback. You need to add prod cat ID and you can find it in products->categories->url If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you r…
Comment by
jawtemplates
October 2015
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Add to cart not showing
Hello, unfortunately its a normal behavioral of woocommerce plugin - http://support.jawtemplates.com/discussion/1034/product-variations#Item_1 If you want to show add to cart button simply set default variations. Thank you. If you have some more…
Comment by
jawtemplates
October 2015
permalink
Limited Offer - Installing the GoodStore theme and demo data to customers
Hello, seems like some 3rd party plugin can cause it. Also that issue is not the theme related. Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme …
Comment by
jawtemplates
October 2015
permalink
Limited Offer - Installing the GoodStore theme and demo data to customers
Hello, during importing demo data we got this error If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (in My Account -> Downloads) SUPPO…
Comment by
jawtemplates
October 2015
permalink
Reevo breaking ssl
Hello, please can you send us theirs URL? Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (in My Account -> Downloads) SUPPO…
Comment by
jawtemplates
October 2015
permalink
Site conflict when installing or trying to activate JaW Shortcodes plugin
Hello, we are sorry for your inconvenience please can you send us FTP login? We will check it out ASAP :) Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate …
Comment by
jawtemplates
October 2015
permalink
Background image gap
Hello, You're welcome :) If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (in My Account -> Downloads) SUPPORT TOOLS: GoodStore Sup…
Comment by
jawtemplates
October 2015
permalink
Add a third header position
Hello, Thank you for your feedback. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (in My Account -> Downloads) SUPPORT TOOLS: GoodSto…
Comment by
jawtemplates
October 2015
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Shopping cart not working properly in account menu bar
Hello, we are really sorry for your inconvenience but we see that the same problem is even in default wordpress theme. We recommend you to check your server settings, cache settings and woocommerce and its plugins settings. Thank you. If you hav…
Comment by
jawtemplates
October 2015
permalink
Problem with Google Font
Hello, please check it now. Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (in My Account -> Downloads) SUPPORT TOOLS: Goo…
Comment by
jawtemplates
October 2015
permalink
Insert PHP code on RevoComposer on home page
Hello, please can you send us your wp login? We are not sure what do you exactly want from us :) If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themefo…
Comment by
jawtemplates
October 2015
permalink
No support with transition of website
Hello, we are sorry for your inconvenience but we offer support and installation for free, related to our theme only. What was wrong when we were installing it for the first time? It was installed and imported right with your existing posts and pic…
Comment by
jawtemplates
October 2015
permalink
Installed demo site getting "Record not found" error
Hello, 1) Please follow this link - http://support.jawtemplates.com/goodstore/web/?p=574 2) Yes, unzip the revslider and simply copy the whole unzipped folder to your plugins folder If you have some more issues, please feel free to contact us. We…
Comment by
jawtemplates
October 2015
permalink
Center logo, faulty menu & social
Hello, You're welcome. 2) Thank you for your clarify, we had to make a customization. Please go to ..\themes\goodstore\templates\header\and open file top-bar-1.php on line 43. We added social shortcode there. If you want to change it, simply …
Comment by
jawtemplates
October 2015
permalink
Center logo, faulty menu & social
Hello, You're welcome. We are glad that we can help you :) If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (in My Account -> Download…
Comment by
jawtemplates
October 2015
permalink
Insert PHP code on RevoComposer on home page
Hello, please what script do you exactly want to place? What it should do. Please be more specific. Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our th…
Comment by
jawtemplates
October 2015
permalink
uploading new images appear to be broken file and image not shown on the page
Hello, You're welcome :) We would be very happy if you can rate our theme on Themeforest (in My Account -> Downloads). Many thanks! If you have some more issues, please feel free to contact us. We'll be glad to help you. We'l…
Comment by
jawtemplates
October 2015
permalink
uploading new images appear to be broken file and image not shown on the page
Hello, You're welcome. We see that you have set wrong permissions, as you can see here We have just set it up to 777. Please cheack it now. Thank you. If you have some more issues, please feel free to contact us. We'll be glad to …
Comment by
jawtemplates
October 2015
permalink
uploading new images appear to be broken file and image not shown on the page
Hello, we see that you have still not set it recursively as you can see here in the pic below. So we set it up for you. Please check it now. Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help …
Comment by
jawtemplates
October 2015
permalink
Tags in Portfolio
Hello, You're welcome and thank you for letting us know :) If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (in My Account -> Download…
Comment by
jawtemplates
October 2015
permalink
column has disappeared
Hello, because that category does not have a thumbnail. Edit product category 121 and assign a photo. Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our …
Comment by
jawtemplates
October 2015
permalink
uploading new images appear to be broken file and image not shown on the page
Hello, Thank you it works now. Please next time type us which port we should use. Default is 21. Thank you. Regarding your problem we see that you have not set permission to css folder as you can see. Please set it recursively to 777. Thank you. …
Comment by
jawtemplates
October 2015
permalink
Center logo, faulty menu & social
Hello, 1) please add this to custom css (appearance->theme options->custom code->custom css) .col-lg-4.header-logo img { width: initial!important; height: initial!important; max-width: initial!important; } 2) please add this…
Comment by
jawtemplates
October 2015
permalink
Few issues
Hello, have you set right permissions in your facebook dev settings? We tried our credentials and it works. Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rat…
Comment by
jawtemplates
October 2015
permalink
uploading new images appear to be broken file and image not shown on the page
Hello, unfortunately we are not able to sign in into your FTP with your provided credentials again. Do you have some IP filtering or something similar? We are getting this ECONNREFUSED - Connection refused by server“. We need FTP for investigating…
Comment by
jawtemplates
October 2015
permalink
product zoom
Hello, we are not sure what is going on but did you activate zoom magnifier plugin again? Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on The…
Comment by
jawtemplates
October 2015
permalink
How to remove arrows next to menu links?
Hello, please send us your credentials (URL and WP login) and we will look on it for you. Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on The…
Comment by
jawtemplates
October 2015
permalink
uploading new images appear to be broken file and image not shown on the page
Hello, unfortunately we are not able to sign in into your FTP with your provided credentials. Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on…
Comment by
jawtemplates
October 2015
permalink
Search Result Page Row Issue
Hello, please send us your PW login. Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (in My Account -> Downloads) SUPPORT TO…
Comment by
jawtemplates
October 2015
permalink
Few issues
Hello, you can update it 2 different ways. Via Envato Toolkit - http://support.jawtemplates.com/goodstore/web/?p=834 Via FTP - http://support.jawtemplates.com/goodstore/web/?p=626 If you have some more issues, please feel free to contact us. We…
Comment by
jawtemplates
October 2015
permalink
uploading new images appear to be broken file and image not shown on the page
Hello, unfortunately we are not able to sign in into your WP with your provided credentials. Thank you. Also send us your FTP login. Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We…
Comment by
jawtemplates
October 2015
permalink
"Related Products" does not translate to Spanish
Hello, please follow this link - http://support.jawtemplates.com/goodstore/web/?p=706 Also you can translate it here - ..\themes\goodstore\woocommerce\single-product\related.php If you have some more issues, please feel free to contact us. We…
Comment by
jawtemplates
October 2015
permalink
No support with transition of website
Hello, we are sorry for your inconvenience. Please for getting refund contact envato. Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themef…
Comment by
jawtemplates
October 2015
permalink
Limited Offer - Installing the GoodStore theme and demo data to customers
Hello snapjewellery, please send us your credentials (URL, WP and FTP login) and we will look on it ASAP for you. Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if y…
Comment by
jawtemplates
October 2015
permalink
Limited Offer - Installing the GoodStore theme and demo data to customers
Hello istrehov, we have just installed styůe 6 var 1 for you :) Enjoy!! Also we strongly recommend you to follow some tutorials, e.g. here - support.jawtemplates.com/goodstore/web If you have some more issues, please feel free to contact us. We…
Comment by
jawtemplates
October 2015
permalink
Plugins Compatibility
Hello, Thank you for letting us know :) If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (in My Account -> Downloads) SUPPORT TOOLS: Goo…
Comment by
jawtemplates
October 2015
permalink
Header bg image
Hello, You're welcome. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (in My Account -> Downloads) SUPPORT TOOLS: GoodStore Supp…
Comment by
jawtemplates
October 2015
permalink
Few issues
Hello, we see that you have older version of goodstore theme, we recommend you to make an update to the latest version (do not forget to update its plugins as well) If you have some more issues, please feel free to contact us. We'll be glad …
Comment by
jawtemplates
October 2015
permalink
Header bg image
Hello, Thank you for your reply. Its a little bit complicated. Try this. Please add this to custom css (appearance->theme options->custom code->custom css) .col-lg-12.custom_header_img { width: 15%; margin-left: -280px; } If yo…
Comment by
jawtemplates
October 2015
permalink
Header bg image
Hello, it is not in theme options. Its in wp admin->appearance->header :) If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (in My Acco…
Comment by
jawtemplates
October 2015
permalink
Header bg image
Hello, please go to appearance->header and try to set your background there. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (in My Accoun…
Comment by
jawtemplates
October 2015
permalink
Blog is showing orders
Hello, Thank you for your feedback :) If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (in My Account -> Downloads) SUPPORT TOOLS: GoodS…
Comment by
jawtemplates
October 2015
permalink
Few issues
Hello, unfortunately we are not able to sign in into your wp with your provided credentials. Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on …
Comment by
jawtemplates
October 2015
permalink
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