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Unable to import, multiple errors in logs including "implode ... short codes"
Hello, we see that you have very old version of goodstore (many of bugs and warning messages were fixed). We recommend you update goodstore theme to the latest version and its plugins as well. Thank you. Please follow this link (make a backup befo…
Comment by
jawtemplates
April 2016
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Featured products opens catalog mode page
Hello, Thank you for your feedback. Seems like there is a conflict with something. We need your FTP. Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our t…
Comment by
jawtemplates
April 2016
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related products not clickable
Hello, unfortunately can see only .ftpquota and cannot move anywhere. Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (in My Acco…
Comment by
jawtemplates
April 2016
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how do i remove the default left sidebar on myaccout page?
Hello, it needs some file customization. Can you send us your url, wp and ftp login? Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themefor…
Comment by
jawtemplates
April 2016
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related products not clickable
Hello, please can you send us your ftp login as well? Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (in My Account -> Downlo…
Comment by
jawtemplates
April 2016
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Featured products opens catalog mode page
Hello, then you need to edit that category/page and scroll little bit down and turn the catalog mod off. Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate o…
Comment by
jawtemplates
April 2016
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Mobile Product Pages Freeze
Hello, Thank you for your feedback. That is weird, we have just tested it via some android, win phone and iphone devices and it works. Please can you send us your credentials? Thank you. If you have some more issues, please feel free to contact …
Comment by
jawtemplates
April 2016
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Featured products opens catalog mode page
Hello, we see that you have turned the all site catalog mod on. Please go to appearance->theme options->woocommerce and turn the all site catalog mod off. Thank you. If you have some more issues, please feel free to contact us. We'll …
Comment by
jawtemplates
April 2016
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product category
Hello, regarding pagination please follow this link - http://support.jawtemplates.com/goodstore/web/?p=755 regarding huge space - depends on your text length. You can turn the masonry effect on via theme options. For more information please follow …
Comment by
jawtemplates
April 2016
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related products not clickable
Hello, we see some js errors, probably plugins conflict. Can you send us your wp login? Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Theme…
Comment by
jawtemplates
April 2016
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Fixed Menu Bar: menu logo and menu items are misaligned
Hello, Thank you for letting us now ;) If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (in My Account -> Downloads) SUPPORT TOOLS: Good…
Comment by
jawtemplates
April 2016
permalink
Rating Stars Spacing Issue
Hello, You're welcome ;) We are glad that we can help you ;) If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (in My Account -> Downlo…
Comment by
jawtemplates
April 2016
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Using a CDN in goodstore template
Hello, ok, no problem and Thank you for letting us know ;) If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (in My Account -> Downloads) …
Comment by
jawtemplates
April 2016
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How to add a class for an image in portfolio
Hello, we have just added a custom class field for you ;) Please check it and let us know if it works well. Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you …
Comment by
jawtemplates
April 2016
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where do I find the Facebook page ID
Hello, click on this link - http://findmyfbid.com/failure and you should see the explenation of your issue. Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rat…
Comment by
jawtemplates
April 2016
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Using a CDN in goodstore template
Hello videogamesjapan, it should work ;) If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (in My Account -> Downloads) SUPPORT TOOLS: Go…
Comment by
jawtemplates
April 2016
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Product carousel
Hello, You're welcome. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (in My Account -> Downloads) SUPPORT TOOLS: GoodStore Supp…
Comment by
jawtemplates
April 2016
permalink
Product carousel
Hello, this is caused by your text-length of titles. You can try to turn the masonry on (instead of grid) or please add this to custom css (appearance->theme options->custom code->custom css) .homePageCarousel .woocommerce .product-style-1…
Comment by
jawtemplates
April 2016
permalink
can not add alt
Hello, Thank you for your feedback. Please send us your credentials and we will look on it. Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on T…
Comment by
jawtemplates
April 2016
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The string is not register in string translation
Hello, please can you send us your wp credentials? We are going to look on it. Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (i…
Comment by
jawtemplates
April 2016
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Are there any issues with backgrounds no longer appearing after upgrades?
Hello, we see that you have set it in wordpress customizer nad via our theme options as well. We removed that duplicities and set it only via theme options and it works. If you have some more issues, please feel free to contact us. We'll be …
Comment by
jawtemplates
April 2016
permalink
Potential Security Issue may need attention
Hello, Thank you for your feedback. Have you tried use some security plugins? e.g. this one - https://wordpress.org/plugins/wordfence/ or this one - https://wordpress.org/plugins/all-in-one-wp-security-and-firewall/ Also you can type us a PM here (…
Comment by
jawtemplates
April 2016
permalink
Outdate template report
Hello, have you made any changes there? If not, simply copy that 2 files from main theme ;) Or when you open that files, simply change the version from 2.4.0 to 2.5.0 for content-product and from 2.1.0 to 2.5.0 for add-to-cart. If you stuck, simply…
Comment by
jawtemplates
April 2016
permalink
cant add menu anymore
Hello, Please follow this link - http://support.jawtemplates.com/goodstore/web/?p=151 If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (in My …
Comment by
jawtemplates
April 2016
permalink
Products
Hello, Thank you for letting us know ;) If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (in My Account -> Downloads) SUPPORT TOOLS: Goo…
Comment by
jawtemplates
April 2016
permalink
The string is not register in string translation
Hello, you can change that text in appearance->widgets. If you stuck, please send us your wp login. Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our…
Comment by
jawtemplates
April 2016
permalink
Help to add language switcher on Topbar
Hello, You're welcome ;) If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (in My Account -> Downloads) SUPPORT TOOLS: GoodStore Sup…
Comment by
jawtemplates
April 2016
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Getting a redirect to "my account site"
Hello, Thank you for letting us know ;) If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (in My Account -> Downloads) SUPPORT TOOLS: Goo…
Comment by
jawtemplates
April 2016
permalink
Display text in page shop Woocommerce
Hello, You're welcome and many thanks, we really appreciate it ;) If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (in My Account -> D…
Comment by
jawtemplates
April 2016
permalink
Getting a redirect to "my account site"
Hello, Thank you. We have just tried it and it worked. Can you send us direct url what page/post caused that? Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you r…
Comment by
jawtemplates
April 2016
permalink
Display text in page shop Woocommerce
Hello, please check it now. Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (in My Account -> Downloads) SUPPORT TOOLS: Goo…
Comment by
jawtemplates
April 2016
permalink
Shop
Hello, You're welcome ;) If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (in My Account -> Downloads) SUPPORT TOOLS: GoodStore Sup…
Comment by
jawtemplates
April 2016
permalink
Can't Add Pages To Main Navigation
Hello, Thank you for letting us know ;) If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (in My Account -> Downloads) SUPPORT TOOLS: Goo…
Comment by
jawtemplates
April 2016
permalink
Cannot add custom Preset
Hello, There was too large data content in element presets. I had to change logic behind the element presets. So now it should works. It'll be also in next official update. If you have some more issues, please feel free to contact us. We…
Comment by
jawtemplates
April 2016
permalink
Price is shown twice
Hello, Thank you for letting us know ;) If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (in My Account -> Downloads) SUPPORT TOOLS: Goo…
Comment by
jawtemplates
April 2016
permalink
builder image lazy
Hello, Thank you for your feedback. When you add an image via revocomposer, the alt tag is specify via its modal window not via Media WP dashboard. Please also send us your credentials, the old ones not working. Thank you. Regarding that page with…
Comment by
jawtemplates
April 2016
permalink
Getting a redirect to "my account site"
Hello, weird. Please can you send us your wp login? The old one not working. Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (in …
Comment by
jawtemplates
April 2016
permalink
Category slider bug if more than four item
Hello, I've solved your issue.There was a bug.I really apologize for your inconvenience.The fix will be also in next update. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy …
Comment by
jawtemplates
April 2016
permalink
Shop
Hello, it is caused by your text-length. Please add this to custom css (appearance->theme options->custom code->custom css) .top-bar-login-form {min-width: 300px;}.top-bar-login-form .regiter-button .btnregiter{margin-top: 0;} If you hav…
Comment by
jawtemplates
April 2016
permalink
Can't Add Pages To Main Navigation
Hello, Please follow this link - http://support.jawtemplates.com/goodstore/web/?p=151 If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (in My …
Comment by
jawtemplates
April 2016
permalink
builder image lazy
Hello, Thank you for your feedback. Seems like there was a bug with changed variable from "caption" to "alt". It will be added to the future update as well. Many thanks. It should be ok now. If you have some more issues, pleas…
Comment by
jawtemplates
April 2016
permalink
infinite scroll overlapping problem on mobile
Hello, that is really weird. It works for us on different devices. Please try to set the masonry to grid via theme options. Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be…
Comment by
jawtemplates
April 2016
permalink
Alt Tags
Hello, Thank you for letting us know ;) If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (in My Account -> Downloads) SUPPORT TOOLS: Goo…
Comment by
jawtemplates
April 2016
permalink
Category slider bug if more than four item
Hello, please do not change that category, we are investigating it. Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (in My Accoun…
Comment by
jawtemplates
April 2016
permalink
Cannot add custom Preset
Hello, oh, we are sorry for misunderstanding :| Please be patient, we are going to investigate it ASAP and let you know then ;) If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if…
Comment by
jawtemplates
April 2016
permalink
Alt Tags
Hello, that is weird. Please can you send us that urls? Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (in My Account -> Down…
Comment by
jawtemplates
April 2016
permalink
Shop
Hello, please check that option. Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (in My Account -> Downloads) SUPPORT TOOL…
Comment by
jawtemplates
April 2016
permalink
builder image lazy
Hello, please can you send us url to that image? Because it should take the caption (desc). Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Th…
Comment by
jawtemplates
April 2016
permalink
Display text in page shop Woocommerce
Hello, please what description you want to use there? We will add it for you. Thank you. Or see the image below If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate ou…
Comment by
jawtemplates
April 2016
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how to make a 2 column in the mobile version
Hello, unfortunately this is not possible. GoodStore was not designed that way. Thank you. If you have some more issues, please feel free to contact us. We'll be glad to help you. We'll be happy if you rate our theme on Themeforest (…
Comment by
jawtemplates
April 2016
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